Privacy Information:

Our commitment to online security:

Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Billing information is encrypted whenever transmitted or received online.

Personal information is accessible only by staff or volunteers designated to handle online complaints or requests. All our agents and contractors with access to personal information obtained on this web site are also bound to adhere to this policy.

To protect the security of information supplied applying for participation on our web site, businesses or individuals are provided user names and passwords to access their information.

Personal information that we may collect online:

We may collect the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, vehicle information such as vehicle identification numbers and complaint information.

We may also collect business information from sole proprietorships that apply for membership and for program participation, some of which could constitute personal information, as well as personal information from individuals acting in their business or personal capacity.

We do not collect or maintain information from those actually known to be under the age of 16, and no part of our sites are structured to attract anyone under the age of 16.

How we use personal information collected online:

Unless you consent, we will not use your personal information for any purpose other than that for which it is submitted. We use personal information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. We also process billing and business requests related to program participation.

At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other programs and services and about ways to support the us. This election box only appears in places where the department collecting personal information maintains such lists. At any time you can add or remove your name from a list by contacting us on our contact detail page.

How Your Information May Be Shared:

In order to process a complaint, we may handle it ourselves, or refer the complaint to another appropriate organization for handling.

For example, complaints against foreign businesses will be processed by us but may be handled by an appropriate foreign organization.

We never sell or rent your personal information.

We may also release personal information to appropriate governmental authorities under the following circumstances:

• Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings.
• Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of.
• Where warranted by a company’s failure to participate in the advertising self-regulatory process or respond to an online privacy complaint or the our Board.
• Where your communication suggests possible harm to others.
  

Help Us Keep Your Personal Information Accurate:

If your personal information changes or you would like to review the personal information we may have on file, please e-mail us with the new information or your review request as listed on our contact detail.

Let us also know the department or program that led to your submission of personal information so we may efficiently locate your information.

Computer Tracking And Cookies:

Our web sites are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We may use non-identifying cookies to provide easier site navigation and access to forms. You can still use our site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Problems or Complaints with our Privacy Policy:

If you have a complaint about our compliance with this privacy policy, you may contact us. If we are unable to resolve your complaint to your satisfaction, you may elect to complete our feedback form.